New Relic Status

Synthetics Manager

Monitoring - Our team has now issued a fix and are monitoring the issue.
Apr 09, 2026 - 14:05 UTC

Identified - We have identified the issue and working on a solution
Apr 09, 2026 - 12:28 UTC

Investigating - Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
Apr 09, 2026 - 09:51 UTC

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Data Ingest : US Operational

APM Agent : US Operational

Browser Agent : US Operational

Event API : US Operational

Incident Intelligence API : US Operational

Infrastructure Agent : US Operational

Log API : US Operational

Metric API : US Operational

Mobile Agent : US Operational

OTLP API : US Operational

Trace API : US Operational

Synthetics : US Operational

Alert Notifications : US Operational

APM : US Operational

Browser : US Operational

Infrastructure : US Operational

Logs : US Operational

Mobile : US Operational

NRQL : US Operational

Serverless : US Operational

Synthetics : US Operational

UI : US Degraded Performance

Alerts : US Operational

APM : US Operational

Auto-Telemetry with Pixie : US Operational

AWS Lambda Integration : US Operational

Browser : US Operational

Dashboards : US Operational

Incident Intelligence : US Operational

Infrastructure : US Operational

Infrastructure Integrations : US Operational

Logs : US Operational

Lookout : US Operational

Mobile : US Operational

Open Instrumentation : US Operational

Proactive Detection : US Operational

Serverless : US Operational

Synthetics : US Degraded Performance

Data Ingest : Europe Operational

APM Agent : Europe Operational

Browser Agent : Europe Operational

Event API : Europe Operational

Incident Intelligence API : Europe Operational

Infrastructure Agent : Europe Operational

Log API : Europe Operational

Metric API : Europe Operational

Mobile Agent : Europe Operational

OTLP API : Europe Operational

Trace API : Europe Operational

Synthetics : Europe Operational

Alert Notifications : Europe Operational

APM : Europe Operational

Browser : Europe Operational

Infrastructure : Europe Operational

Logs : Europe Operational

Mobile : Europe Operational

NRQL : Europe Operational

Serverless : Europe Operational

Synthetics : Europe Operational

UI : Europe Operational

Alerts : Europe Operational

APM : Europe Operational

Auto-Telemetry with Pixie : Europe Operational

AWS Lambda Integration : Europe Operational

Browser : Europe Operational

Dashboards : Europe Operational

Incident Intelligence : Europe Operational

Infrastructure : Europe Operational

Infrastructure Integrations : Europe Operational

Logs : Europe Operational

Lookout : Europe Operational

Mobile : Europe Operational

Open Instrumentation : Europe Operational

Proactive Detection : Europe Operational

Serverless : Europe Operational

Synthetics : Europe Operational

isNewUser Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2026

Endpoint Root Certificate Update - April 9th at 00:00 UTC

Completed - The scheduled maintenance has been completed and all relevant New Relic endpoints have been transitioned to the DigiCert Global Root G2 certificate.

For further details, see https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026.
Apr 9, 01:52 UTC

Verifying - The scheduled update to our digital security certificates (SSL) is now complete. We have successfully transitioned all relevant New Relic endpoints to the DigiCert Global Root G2 certificate.

We are currently monitoring platform stability and will provide a final update once the window is officially closed.
Apr 9, 01:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 UTC

Update - Permanent G2 Certificate Transition Postponed to April 09, 2026

To allow customers additional time to update legacy environments and avoid data drops, New Relic is postponing the permanent transition to the DigiCert Global Root G2 certificate by one week.

The final cutover is now scheduled for 00:00 UTC on April 09, 2026.

Please note: This is the final postponement. Because the industry-wide deadline for G1 distrust is April 15th, we cannot delay this change any further without risking a total service interruption for all New Relic customers. Systems not updated by April 9th will lose the ability to send telemetry data to New Relic.

Any further updates will be posted on status.newrelic.com, as well as our forum: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026
Apr 1, 17:11 UTC

Scheduled - On April 2nd at 00:00 UTC, New Relic will permanently transition to the DigiCert G2 root certificate for all endpoints.

This aligns with an industry-wide security change. On April 15th, 2026, major browser trust stores and security authorities will officially distrust the legacy DigiCert G1 Root Certificate. To maintain its strong continued security posture, New Relic is updating its infrastructure to utilize modern root certificates prior to this deadline.

Most modern systems and agents are designed to handle this change automatically.
If your systems do not recognize and trust these newer root certificates when the update is applied, the secure handshake will fail and would result in a telemetry data drop, meaning your metrics, events, traces, and logs may stop reporting to the New Relic platform. This risk is primarily associated with legacy Java agents (older than v6.4.2), certain Docker images, and systems using pinned certificates.

Any further updates will be posted on status.newrelic.com, as well as our forum: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026
Mar 18, 17:54 UTC

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.